Colleges and Universities Offering Call Centre Course in South Africa

Institutions Offering Call Centre Course

•  Protea Glen College, Johannesburg  
  Course duration: 2 months
  
  Course content
  MICROSOFT ACCESS
  • INBOUND
  • OUTBOUND
  • TELEPHONE ETIQUETTE
  • CALL CENTRE COMMUNICATION
  • BEHAVIORAL SKILLS
  • INTERVIEW SKILLS
  • JOB HUNTING SKILLS
  • INTERNET AND E-MAILING
  • INTRODUCTION TO COMPUTING
  • SPEED TYPING
  • WINDOWS 8
  • MICROSOFT WORD
  • MICROSOFT EXCEL
•  Gauteng Talent Management Solutions, Kempton Park  
  Program duration: 2 days
  
  Course content
  -Communicate within a diverse environment
  -Tele-etiquette
  -Dealing with customers
  -Defining the Call Centre environment and ergonomics
  -Inbound and outbound
  -Listening, questioning and verbal techniques
•  Bells Technical College, Bethlehem  
  Course entry requirements
  -Grade 9 - 12 Results / Certificate
  
  Course duration: 3 months
•  Africa College Of Technology, Durban  
  Course entry requirements
  -Grade 10-12
•  Gauteng College of Engineering And Technology, Johannesburg  
  Course duration: 3 months
•  Brooklyn City College, Pretoria  
  Course duration: 3 months
•  Sanamik Training Institute( Business and Computer College), Johannesburg  
  Call Centre skills Course
•  Adequate Technical College, Lephalale  
  Course duration: 6 weeks
•  Hospitality and Commercial College, Cape Town  
  Course duration: 4 weeks
•  Africa Ithemba College, Cape Town  
  Course Duration: 1 Month
•  Jintek Technical College , Pretoria  
  
•  Bolton College, Free State  
  
•  Academy of Business and Computer Studies, Pretoria  
  
•  Rock of Springs College, Brits  
  
•  DAM Technical College, Pretoria  
  
•  South African Business and Technology Institute, Johannesburg  
  
•  MJR Training Institute, Westonaria  
  
•  Rhodes Technical College, Johannesburg  
  
•  Cyber College of Business and Technology , East London  
  

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