Colleges and Universities Offering Call Centre Certificate in South Africa

Course Name: Call Centre Certificate()
Major Subject:
Course Category: Certificate Courses

Call Centre Certificate equips individuals with essential skills to excel in the fast-paced call centre industry. This program focuses on enhancing communication, customer service and problem-solving abilities. Students learn about handling incoming and outgoing calls, managing customer inquiries and utilizing call centre software. Graduates gain the confidence to handle diverse customer queries, making them valuable assets for any call centre organization.

With this certificate, individuals can pursue a range of career opportunities including:
1. Call Centre Agent
2. Customer Service Representative
3. Telemarketer
4. Sales Support Specialist
5. Help Desk Support
6. Appointment Scheduler
7. Complaints Resolution Officer
8. Team Leader
9. Quality Assurance Analyst
10. Call Centre Supervisor

Institutions Offering Call Centre Certificate

Gauteng Talent Management Solutions, Kempton Park
Course content
-Full Qualifications available on NQF Level 2 and NQF Level 4
-Learnerships for appropriate group sizes are facilitated in-house

Course duration: 1 year
College on Hills, Pretoria
Overcomers Training College, Pretoria

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