Colleges and Universities Offering Customer Care and Tele Etiquette in South Africa

Institutions Offering Customer Care and Tele Etiquette

•  Gauteng Talent Management Solutions, Kempton Park  
  Course content
  (a) Customer Care
  -Solving Customer Problems
  -Query Resolution
  -Deal with difficult customers
  -Listening skills
  -Questioning techniques
  -Communicate effectively
  -Attitude needs and success
  -Understanding needs
  -Effectively deal with Customer
  -Common Customer Complaints
  -Documenting Complaints
  
  (b) Tele-Etiquette
  -Waiting
  -Transferring Calls
  -Ending Conversation
  -Tele-Tips
  -Factors Hindering Communication
  -Corporate Response
  -Taking Messages
  -Making Calls
  -Leaving voice Messages
  
  Course duration: 2 days

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