Colleges and Universities Offering National Certificate in Contact Centre and Business Process Outsourcing Support in South Africa
- Course Name: National Certificate in Contact Centre and Business Process Outsourcing Support()
- Major Subject:
- Course Category: Certificate Courses
National Certificate in Contact Centre and Business Process Outsourcing Support equips individuals with the skills and knowledge required in the dynamic contact center and business process outsourcing industry. This program covers various fundamental aspects like;
-Customer service
-Telephone etiquette
-Problem-solving
-Data management
Graduates gain a deep understanding of contact center operations, enabling them to efficiently handle customer inquiries and provide exceptional support.
This qualification opens up a wide range of career opportunities for graduates such as:
1. Contact Centre Agent
2. Customer Service Representative
3. Telemarketer
4. Technical Support Specialist
5. Team Leader/Supervisor
6. Quality Assurance Analyst
7. Operations Manager
8. Sales Consultant
9. Training and Development Coordinator
10. Workforce Scheduler
Institutions Offering National Certificate in Contact Centre and Business Process Outsourcing Support
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