Colleges and Universities Offering Technical Support I in South Africa
- Course Name: Technical Support I()
- Major Subject:
- Course Category: Certificate Courses
Technical Support I is responsible for providing technical assistance to customers over the phone, email, or chat. They troubleshoot and resolve hardware and software issues, offer step-by-step guidance for problem-solving and escalate complex problems to higher-tier support when required. They also document customer interactions and solutions in the CRM system. Technical Support I professionals possess strong communication skills, excellent problem-solving abilities and sound technical knowledge. They work collaboratively with cross-functional teams to ensure customer satisfaction and timely issue resolution.
Career opportunities for Technical Support I graduates:
1. Technical Support Specialist
2. Help Desk Technician
3. IT Support Analyst
4. Network Support Technician
5. Customer Service Representative
6. System Administrator
7. Desktop Support Technician
8. Field Technician
9. IT Trainer
10. IT Coordinator
Institutions Offering Technical Support I
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