Colleges and Universities Offering Certificate in Call Centre Agent in South Africa

Certificate in Call Centre Agent equips individuals with the fundamental skills required to excel in the dynamic call centre industry. This comprehensive program covers various aspects including effective communication, customer service, problem-solving and information management. Participants gain invaluable knowledge and hands-on experience in using call centre technologies and software.

Graduates of this certificate program can pursue diverse career opportunities such as:
1. Call Centre Agent
2. Customer Service Representative
3. Telemarketer
4. Helpdesk Support
5. Sales Support Agent
6. Technical Support Representative
7. Collections Agent
8. Appointment Setter
9. Order Processing Agent
10. Market Researcher
11. Quality Assurance Agent
12. Complaints Resolution Officer

Institutions Offering Certificate in Call Centre Agent

•  INTEC College, Cape Town  
  Duration: 12 months
  
  Minimum entry requirement:
  Grade 10 (Std. 8) or equivalent, or 2 years relevant work experience.
  
  Modules Overview:
  1. Operational Competency
  -Orientation to contact centres
  -Inbound and outbound call centres
  2. People Competency
  -Dealing with the customer
  -Handling tough situations
  -Working in and with the team to get results
  3. Technical Competency
  -Technical competency
  -Performance Management
•  Imvana Training College, Durban  
  Duration: 1 month
  
  Minimum entry requirements:
  -Grade : 10
  
  Course Outline:
  -Inbound Call Centre Training
  -Customer Service
  -Communication
  -Managing Calls Effectively
  -Outbound Call Centre Training
  -Sales
•  Tshwane Institute of Technology, Pretoria  
  Duration: 3 months
  
  Tuition fees: R 3,000
  
  Subjects:
  -Inbound Call Center
  -Outbound Call Centre
  -Telephone Etiquette
  -Computer Practice
  -Communication
•  Rostec FET College, Johannesburg  
  Course name: Call Centre and Customer Service Training Course
  
  Fees: R 7,500
•  Gauteng City College, Johannesburg  
  Duration: 6 months
•  Academy of Business and Computer Studies, Pretoria  
  

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