Colleges and Universities Offering Diploma in Call Centre Management in South Africa

Diploma in Call Centre Management equips students with the necessary skills and knowledge to effectively manage call centre operations. The program covers various aspects such as;
-Customer service
-Telecommunications
-Workforce management
-Quality assurance
-Data analysis.
Students gain practical experience and develop leadership abilities that are essential for running a successful call centre.

Career opportunities for Diploma in Call Centre Management graduates:
1. Call Centre Manager
2. Customer Service Manager
3. Operations Manager
4. Team Leader
5. Quality Assurance Analyst
6. Workforce Planner
7. Call Centre Trainer
8. Customer Experience Specialist
9. Sales Support Supervisor
10. Telecommunications Manager

Institutions Offering Diploma in Call Centre Management

•  Damelin Correspondence College, Johannesburg  
  Duration: 24 months
  
  Minimum entry requirement:
  Grade 12 (Std. 10), or equivalent, or relevant work experience (3 years).
  
  Modules Overview:
  
  1. Core Subjects
  -Contact Centre Operations Management I
  -Contact Centre Service Management I
  -Contact Centre People Management
  -Contact Centre Operations Management II
  -Contact Centre Service Management II
  
  2. Electives (select any 1 of the following):
  -Contact Centre Operations (Commercial Environment)
  -Contact Centre Operations (Emergency Environment)
•  Johannesburg City College, Johannesburg  
  

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