Colleges and Universities Offering Further Education and Training Certificate in Contact Centre Operations in South Africa
- Course Name: Further Education and Training Certificate in Contact Centre Operations()
- Major Subject:
- Course Category: Certificate Courses
Further Education and Training Certificate in Contact Centre Operations program is meant for individuals seeking to enhance their skills in the contact centre industry. This course equips students with knowledge in customer service, communication, sales techniques and problem-solving in a contact centre environment. It also focuses on developing essential skills such as telephone etiquette, data capturing and conflict resolution.
Career opportunities for graduates of the Further Education and Training Certificate in Contact Centre Operations include:
1. Contact Centre Agent
2. Customer Service Representative
3. Telesales Consultant
4. Team Leader/Supervisor in a contact centre
5. Quality Assurance Analyst
6. Customer Retention Specialist
7. Call Centre Coordinator
8. Telecommunications Operator
9. Help Desk Support
10. Service Desk Analyst
Institutions Offering Further Education and Training Certificate in Contact Centre Operations
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