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Colleges and Universities Offering IATA Passenger Ground Services Course in Kenya
Course Name:
IATA Passenger Ground Services Course()
Major Subject:
Course Category:
Certificate Courses
Institutions Offering IATA Passenger Ground Services Course
KQ Pride Centre
, Nairobi
Course entry requirements:
(i) Minimum O-level Mean Grade is C- (Minus) or equivalent
(ii) Passion for Customer Service
(iii) Knowledge of a foreign language is an added advantage
(iv) Proficiency in use of IT
(v) Interpersonal skills
Program duration: 6 months
Course content:
-Introduction to airport and airline operations
-Computer Reservations (CRS) and Departure Control Systems (DCS) functions
-Passenger and Baggage check-in procedures (airport and off-site)
-Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
-Dangerous Goods regulations awareness for passenger service agents
-Managing passenger interactions
-Aviation security procedures for passenger and baggage transport
-Enhanced passenger facilitation, latest innovations and career opportunities
-Practical ‘On-The-Job’ Training
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