Colleges and Universities Offering Certificate in Debt Collecting in South Africa

Institutions Offering Certificate in Debt Collecting

•  Gauteng Talent Management Solutions, Kempton Park  
  Program duration: 1 day
  
  Course content
  -Professional communication
  -Needs identification
  -Listening and questioning skills
  -Dealing with difficult customers
  -Most common customer complaints
  -Personality types
  -Tele-Etiquette
  -Most common non-payment excuses
  -Knowing what to say
  -Professional manner
  -Creative methods of securing overdue payments
  -Attitude and Success
  -Relationship Building
  -Debt collecting practices
  -Long term liabilities
  -Preparation before the call
  -Profiling accounts
  -Sales revenue
  -Fundamentals in Debt Collecting
  -Working Capital Cycle
  -Timeous collection of payment
  -Maximising telephone contact
  -Customer Care
•  South African Law School, Cape Town  
  Duration: 5 months
  
  Minimum entry requirement:
  -Grade 12 (matric) OR 23 years of age with 2–3 years work experience.
  
  Module Overview:
  -Introduction to Debt Collecting
  -Jurisdiction
  -The Parties
  -Letters of Demand
  -Summons & Causes of Action
  -Default Judgments
  -Execution of the Judgment
  -Emolument Attachments
  -Section 65 Proceedings
  -Costs and Accounting to the Client
  -Defended Actions
  -Debt Collecting Act and Collectors Council
•  Boston City Campus and Business College, Johannesburg  
  Course entry requirements:
  A National Senior Certificate or National Certificate (Vocational) or equivalent qualification OR alternatively Learners can apply for RPL entry into the programme from the Academic Committee at Boston Head Office.
•  South African School of Paralegal Studies, Cape Town  
  Duration: 8 weeks
  
  Tuition fees: R 4,200

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