Colleges and Universities Offering Diploma in Customer Service in Kenya

Institutions Offering Diploma in Customer Service

•  Delhi College, Nairobi  
  Course Name: Diploma in Customer service single subject(ICM)
  
  Course Duration: 24 weeks
  
  Language: English
  
  Examination Body: ICM
  
  Course outline:
  • Introduction to Customer Service
  • Challenges and Solutions of Customer Service
  • Problem Solving
  • Management and Strategy A Strategy & Formulating a Plan for Success
  • Empowerment
  • Communications in Customer Service
  • Managing Difficult Customers and Coping with Challenging Customers
  • Motivation and Leadership Motivation
  • Leadership in Customer Service
  • Customer Retention and Measurement of Satisfaction
  • Customer Service in a Changing Marketplace
  • Excellence in Customer Service
•  Nairobi Aviation College Nairobi Campus, Nairobi  
  CAREER OPPORTUNITIES
  
  -Receptionist/customer care assistant
  -Reservationist
  -Guest Services Associate
  -Guest Services Supervisor
  -Hotel Clerk.
  
  Requirement Grade:D
  
  Duration: 12 months
  
  Exam body: icm
  
  
•  Mahanaim College, Nairobi  
  Course entry requirement
  -A mean grade of D plain in KCSE
  
  Course duration: 2 years
  
  Mode of study: Full time
  
  Exam body: ICM
•  Mahanaim Educational Institute, Nairobi  
  Entry Grade: D(Plain)
  
  Duration: 2 years
  
  Modules: 3
  
  Exam: ICM
  
  Mode: Full Time
•  Jusnet Business Institute, Malindi  
  Minimum entry : D-(minus) in K.C.S.E
  
  Duration: 5 months for single subject Diploma
  
  Exam body: ICM
•  Pioneers Training Institute, Nairobi  
  Minimum Requirement: Working Experience of over 2 Years or equivalent
  Duration: 3 months
  Examinations: ICM
•  Topmax Training College, Nairobi  
  Entry Grade: C-
  
  Duration: 12 Months
  
  Exam Body: ICM
  
•  Compliance College of Professional Studies, Nairobi  
  Entry Requirement: C-
  Tuition fee: 31,000/=
  Exam Body: ICM/IATA
•  Lio College, Kikuyu  
  Entry Grade: D+
  
  Duration: 12 months
  
  Exam Body: ICM
•  KIPS College, Nairobi  
  Diploma in Customer Service
  
  Duration: 12 months
•  Sigowet Technical Training Institute, Kericho  
  Entry Requirement: C-
  
  Duration: 2 years.
•  Equator Institute of Technology and Professional Studies, Nairobi  
  Duration: 6 months
  
  Exam Body: ICM
•  Skyways Aviation Training Institute, Nakuru  
  Duration: 1 year
•  Aviation College of Kenya, Nairobi  
  Exam Body: ICM
•  AirSwiss International College, Nairobi  
  
•  Career Training Centre, Nairobi  
  
•  Nicholas Hewson Training Institute, Mombasa  
  
•  Brilliant Institute of Professional Studies details, Nairobi  
  
•  Beam International Training Centre, Nairobi  
  
•  Karma Training Institute, Isiolo  
  
•  Kenya College of Commerce and Hospitality, Nairobi  
  
•  Magnatech Computer Institute, Nairobi  
  
•  Makini College, Nairobi  
  
•  Nairobi Platinum Technical College, Nairobi  
  
•  North Rift Institute of Management Studies, Eldoret  
  
•  Ukunda Commercial College, Ukunda  
  
•  South Rift Technical Training Institute, Kericho  
  

---

More Diploma Courses in Kenya

---

View all courses in Kenya

---