Colleges and Universities Offering Diploma in Front Office Operations and Customer Care Management in Kenya

Institutions Offering Diploma in Front Office Operations and Customer Care Management

•  Nairobi Aviation College Nairobi Campus, Nairobi  
  CAREER OPPORTUNITIES
  
  -Hotel Receptionist
  -Reservationist
  -Reservations Agent
  -Casino Host
  -Cruise Ship Attendant
  -Front Desk Associate
  -Front Desk Supervisor
  -Front Office Attendant
  -Front-of-House Manager
  -Gaming Dealer
  -Guest Relations Manager
  -Guest Services Associate
  -Guest Services Supervisor
  -Hotel Clerk
  -Hotel Receptionist
  -Preservationist
  -Reservations Agent
  
  
  
  Requirement Grade:D
  
  Duration: 12 months
  
  Exam body: icm
  
•  East Africa Institute of Certified Studies, Nairobi  
  Course outline
  
  -Advanced bookings
  -Check-in and related issues
  -Guest accounting
  -Security
  -Hospitality
  -Social skills
  -Sales
  -Marketing aspects
  -Tariffs
  -Yield management, groups etc.
  -Control
  -Staffing and equipment
  
  Course Duration: 6 months
  
  Exam Body: ICM
  
  Grade: D and below
•  Technical University of Mombasa, Mombasa  
  Duration: 4 semesters

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