Colleges and Universities Offering Certificate in Customer Relations Management in South Africa

Institutions Offering Certificate in Customer Relations Management

•  IQ Academy, East London  
  Customer Relationship Management Short Course
  
  Course entry requirements
  -Grade 9 (standard 7)
  -At least 16 years old
  -Proficient in English
  
  In addition, applicants need to have the following:
  (a) South African citizens:
  -Certified copy of ID document
  -Certified copy of highest school qualification
  
  (b) Non South Africa citizens:
  -Certified copy of passport
  -Certified copy of study permit
  
  Program duration: 24 months
  
  Course content
  -Customer Relationship Management (CRM) in My Business
  -Value Creation
  -Customer Relationship Management Processes
  -What is Customer Relationship Management?
  -Customer Loyalty
•  INTEC College, Cape Town  
  Duration: 12 months
  
  Minimum entry requirement:
  Grade 9 (Std. 7) or equivalent, or 2 years relevant work experience
  
  Modules Overview:
  1. Customer Relationship Management
  -Identifying customers, their needs and deciding how to respond
  -Delivering exceptional customer service beyond what the customers require
  -The art and science of monitoring and measuring for continual service level improvement
•  Skills Academy, Pretoria  
  Course content
  
  (i) Introduction to Business English
  
  (ii) Face-to-face communication
  
  (iii) Customer Satisfaction
  
  
  
  Entry requirements
  
  (i) Grade 10
  
  (ii) Learners must be at least 16 years of age
  
  (iii) Learners must be able to read and write in English
  
  
  
  Course duration: 4 months

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