Colleges and Universities Offering Certificate in Customer Service Excellence in Uganda

Institutions Offering Certificate in Customer Service Excellence

•  The Uganda Institute of Banking and Financial Services, Kampala  
  
  Duration:5 Evenings
  
  Course Content:
  
  -What is customer service?
  -Effective time management
  -Managing Customer Expectations to save time and reduce stress
  -Expanding communication skills.
  -How to effectively respond to customer’s inquiries/complaints and giving feedback confidently.
  -Enhancing Personalized Listening Skills and strengths
  -Language and Telephone Skills
  -Barriers to effective customer service in the bank
  -Secrets of self-control: learning what not to say or do
  -Aligning individual work with the bank’s overall objective.
  -The Benefits of Excellent Customer Service

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