Colleges and Universities Offering Certificate in Guest Relations in Mauritius

Institutions Offering Certificate in Guest Relations

•  Mauritius Institute of Training and Development, Phoenix  
  Course Contents :
  -Nature and Scope of Guest Relations
  -Deportment & Grooming
  -Skills of a Guest Relations Practitioner
  -Distinguishing between Public Relations & Guest Relations
  -Negotiating Skills
  -Effective Communication Skills
  -Handling Guest Complaints
  -Handling Difficult Situations
  -Organising Hotel Visits
  -Handling Educational Tours effectively
  -Planning & Coordinating Daily Activities for the Hotel Guests
  -Ethics of Guest Relations
  -Product Knowledge
  
  Entry requirements:
  Profile of Trainees: Guest Relations Officers, School Leavers.
  
  Duration:150 hours
  
  Certification: MITD Certificate of Attendance
  
  

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