Colleges and Universities Offering Certificate in Telephone Skills in Uganda

Institutions Offering Certificate in Telephone Skills

•  Tourism Institute of East Africa, Kampala  
  Course Outline:
  
  -Phases of Professional Calls
  -Phone Call Impressions
  -Ending a Call/Call situations
  -Before answering a Call
  -While answering a call
  -Placing a Call
  -Before Placing a Call
  -Placing a Call on-hold
  -Answering Multiple Calls
  -Taking Message Calls
  -Someone Calls by Mistake
  -Answering a wrong number
  -Handling Complaints & Angry people/customers
  
  
  -Telephone Etiquette

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