Colleges and Universities Offering Certificate in Customer Care in South Africa

Institutions Offering Certificate in Customer Care

•  Legend Hospitality School, Mokopane  
  Course entry requirements:
  -Minimum Gr 9 (PASSED)
  
  Course duration: 10 Weeks Part Time with 1
  additional day for the Exam
  
  Mode of delivery: Online, with a written examination.
  
  Course content:
  -Customer Service Excellence
  -Provide customer service
  -Deal with the arrival of customers
  -Provide customers with information and book external service
  -Diversity and Service
  -Relate diversity to customer service
  -Introduce South Africa to Tourists
  -Introduce South Africa to tourists
•  KwaZulu Natal Provincial Public Training Academy, Durban  
  Course duration: 3 days
  
  Course content
  • Overview of the recruitment and selection process.
  • Understanding my role as a public servant
  • Defining professionalism
  • Linking the Batho Pele principles to my work
  • Understanding the impact of the Batho Pele principles on the broader South
  African society
  • Using effective communication skills to improve service delivery
•  Pro-Active College, Pretoria  
  Customer Care Level 1 and Level 2:
  
  Entry Requirements
  -Communication (NQF level 2).
  
  Duration:
  -Three day contact session combined with practical workplace experience.
•  Africa Skills Private College, George  
  Course duration: 2 days
•  South African Hospitality Institute, Durban  
  
•  Rhodes Technical College, Johannesburg  
  
•  Continuing Education for Africa, Wellington  
  

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