Colleges and Universities Offering Certificate in Customer Service in South Africa

Institutions Offering Certificate in Customer Service

•  INTEC College, Cape Town  
  Duration: 12 months
  
  Minimum entry requirement:
  Grade 9 (Std. 7) or equivalent, or 2 years relevant work experience
  
  Modules Overview:
  1. Cultural Awareness with Customers and Colleagues
  -Introduction to culture
  -Cross-cultural communication
  2. Attending to Customer Enquiries Face-to- Face and On the Telephone
  -Implement the solutions to customer service problems
  3. Informing Clients of Planned Process and Follow Up On Requests
  -Identify customer service problems
  -Select the best solution to resolve customer service problems
  4. Resolving Client Requests and Queries
  -Communicate to the customer the steps of the process that will be followed
  -Update the customer on the progress of his or her request
  -Perform a follow-up process on requests and queries
•  Academy of York, Randburg  
  Duration: 9 months
  
  Course Overview:
  -Key principles of customer service
  -Factors affecting customer service
  -The importance of effective communication skills in customer service
  -The customer service professional
  -Client relations in a contact centre
  -Customer service, contact centres and client relations – dealing with customer problems and handling dissatisfied customers
  -Customer service, contact centres and client relations – building effective customer relationships
  
  Tuition fees: R 5,100
•  Institute of Business Management, Langebaan  
  Course entry requirements
  -Open to all and no restrictive admission requirements apply. you do not need matric.
  -The course is offered as an online course only.
  -Accredited short course aligned to SAQA-unit standard outcomes.
  
  Program duration: 2-4 weeks
  
  Mode of study: Online
•  Africa Skills Private College, George  
  Entry requirements
  
  No formal experience required; and Competence in communication and mathematical literacy NQF level 1
  
  
  Course duration: 2 days
•  Camelot International, Johannesburg  
  Course entry requirements:
  -2-Year Health and Skincare Diploma
  
  Course duration: 1 year
  
  Mode of study: Full time
•  The Tourism & Business Institute of South Africa, Cape Town  
  1. Level 4
  Duration: 35 days
  
  2. Level 5
  Duration: 30 days
•  Maritime Business Institute, Durban  
  Admission criteria: None
  
  Course duration: 2 months
•  Unicollege, Johannesburg  
  Mode of study: Part time
•  Prisma Training Solutions, Potchefstroom  
  Course duration: 2 days
•  MSC Business College, Cape Town  
  
•  BAB Developers., Cape Town  
  
•  Academic College South Africa, East London  
  
•  QAS Aviation Academy, Benoni  
  
•  Sam Hospitality Training Academy, Benoni  
  
•  South African Hospitality Institute, Durban  
  

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