Colleges and Universities Offering ICT Infrastructure Management in Uganda

Course Name: ICT Infrastructure Management()
Major Subject:
Course Category: Certificate Courses

Institutions Offering ICT Infrastructure Management

ESAMI Business School, Kampala
Program duration: 2 weeks

Course content
• ITIL service operations: manages services in supported environments;
• ITIL continual service improvement: achieves services incremental and large-scale improvements.
• service strategy: understand organizational objectives and customer needs.
• ITIL service design: turns the service strategy into a plan for delivering the business objectives;
• ITIL service transition: develops and improves capabilities for introducing new services into supported environments

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