Colleges and Universities Offering Certificate in Call Center Administration in South Africa

Certificate in Call Center Administration equips individuals with the necessary skills and knowledge to effectively manage and optimize call center operations. This program covers various aspects such as customer service, performance management, workforce planning and technology integration.

Graduates can pursue diverse career opportunities including:
1. Call Center Supervisor
2. Customer Service Team Leader
3. Call Center Operations Manager
4. Quality Assurance Analyst
5. Workforce Management Analyst
6. Customer Experience Manager
7. Training and Development Specialist
8. Call Center Consultant
9. Technical Support Specialist
10. Call Center Account Manager

Institutions Offering Certificate in Call Center Administration

•  Centurion Academy, Gauteng  
  Course duration: 3-24 months
  
  Course content
  -Information and query processing
  -Using the telephone to increase Contact Centre performance
  -Communicating within a diverse Contact Centre
  -Contact Centre operations in a Business Environment
  -Contact Centre service levels
  -Contact Centre Customer needs and selling methods
  -Identify and respond to Customer needs in a Contact Centre
  -Computers in a Contact Centre
•  Springfield FET College, Rustenburg  
  

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